VIP MEMBERSHIP FAQ'S
I signed up for the mailing list. Am I a VIP Member?Signing up for our general mailing list does not automatically qualify you to be a VIP. VIP Members must have signed up for our VIP Membership. VIP Members pay a monthly fee to access the following:
- Unlock weekly deals: Exclusive discounts made just for VIP's!
- Early access to releases and restocks: Shop new designs and Irregular Favorites before the public.
- Fast & protected shipping: Front of line fulfillment and elite shipping protection.
I signed up and I am a VIP Member. How do I shop as a VIP?
Welcome to VIP Status! To access all of your VIP perks, you must log in to your VIP Member Account. You can login here. You cannot access the perks without being logged into your account. Once logged in, you can shop the website as normal and all discounts will automatically apply at checkout.
I logged in to my VIP Membership and I still see the public website. Where is the VIP Member Website?
When you become a VIP, you do NOT unlock a separate VIP ONLY website. However, you unlock the perks and benefits of the VIP Members. You can add to cart freely. If you are not a Member, you will see that select styles are locked. We will notify VIP Members of all VIP ONLY designs, restocks and releases by email, SMS and social media and all necessary channels.
I signed up as a VIP and when I login I still see information asking me to join the Membership. Why is that?
As a VIP Member, you will still see promotions to join as a VIP because you are on a public website that has been created for all first time Shoppers and recurring shoppers. Simply disregard as you are already at VIP Status! :)
How do I get the discounts when I checkout as a VIP?
When you login as a VIP, you will automatically access all perks. The discounts will automatically apply at checkout. You will not need to enter a promo code or anything of that nature! The discount is applied at the checkout page, not the cart page or any other page. Therefore, you will see the discount apply when you are in the checkout process only, not while adding to cart. All discounts will vary are will be up to 80% off. We will also grant you access to blowout deals that are excluded from the automated promo code. For example, if this week's deal is $40 top sellers, the top seller will be discounted to the rate of $40 prior to the checkout. Therefore, a code will not apply but Members do receive the deal.
I am trying to checkout via ShopPay and I am not seeing my VIP discount.
ShopPay does not allow the VIP member discount to apply. We do apologize for the inconvenience, but you are able to move forward in the traditional checkout without issue.
I tried to login and I cannot access my account.
We are sorry to hear that you are having issues. First, please confirm your email and password. You can reset your password by clicking this option on the login page here. If you still experience issues, reach out to us by email (firstname.lastname@example.org) and we will offer support.
How often am I billed as a Member?You will be billed 1 calendar month from the initial sign up date. For example, if you signed up on January 20th, you will be billed every 20th of each month for the duration of your Membership. The recurring payment is auto debited from the card entered at initiation. All payments are final.
I want to cancel my account.
We would hate to see you go! However, if you decide that you want to end your VIP Membership, you can do so at anytime by logging in to your account and selecting cancel. We offer a hassle free process.