FAQ's, Terms & Conditions
Q: I’ve seen an item but I cannot seem to find it online?
A: Thank you for your interest in Irregular Exposure! Unfortunately, if you see an item on our social media but you do not see it available on our website, the item is no longer available. We understand how frustrating this can be, but we are always looking to restock our most requested pieces or replace them with a similar style.
Q: What size should I purchase?
A: All sizing and fit information can be found the Size Chart.
Q: Do all styles ship immediately?
A: All styles ship within 1-2 business days unless another ship date is specified within the style's title and/or description. If you do NOT see a later date referenced, your order will ship immediately!
Q: I ordered preorder styles along with styles that are in stock. Will the styles ship separately or together?
A: We will ship your entire order together as we do not partially fulfill any orders. The order will ship on, or before, the date specified within the preorder style's title and description. If you ordered multiple preorder styles that have multiple shipping dates, the order will ship at the later specified preorder shipment date.
Q: I ordered a preorder style. When will my order ship?
Please note that preorder dates are estimated shipping dates and all preorders will ship within approximately 7-21 days business days of the preorder estimated shipping date. All preordered items are made to order, internationally. Additional delays could arise due to import and customs international traffic. Following COVID-19, a delay in Customs has affected International trade. If an unexpected delay arises, we will communicate this to customers immediately. Irregular Exposure is not responsible for delays due to customs.
We will not cancel or refund preorders as the product has been already produced. If the international shipping delays that may occur, interfere with an upcoming event or deadline you are wishing to meet, you are welcomed to exchange for a different item in stock thats ready for immediate shipment or request a store credit.
Also, please be aware, that if you purchase preordered styles and in stock styles within the same order, the full order will ship out together. If you would like to receive the in stock styles in advance, we advise you to order separately. This will allow you to cover all shipping fees and for in stock items to ship right away.
Q: Where do you ship?
A: We ship worldwide! Please choose a shipping option at checkout. You will see all the options that are available within your country.
Q: What are the Domestic and International shipping options?
Shipping rates vary based on package sizing. Rates are calculated automatically at checkout.
A. Ground Flat Rate (5-8 business days)
B. Front of line Priority Flat Rate (2-5 business days)
C. USPS Parcel Select Ground (5-8 business days)
D.USPS Priority Mail (2-3 business days)
E. Priority Mail Express (1-2 business days)
F. DHL International Express (2-7 business days)
Shipping & Processing
Please allow 1-2 business days for processing. Business days do not include weekends or holidays. These times may be extended during holidays, launches, limited edition releases and promotions. Following processing, your order will ship using the delivery option the Customer has chosen at checkout. You will be notified via email with tracking information included. Please note that if you have ordered a preorder item, the item will ship on or prior to, the date specified at checkout.
Once shipped, delivery time within the United States is 1-8 business days, depending on the delivery option chosen at checkout, and 2-7 business days internationally. We do offer expedited shipping options. Irregular Exposure is not responsible for any shipping delays or packages that are reported missing following confirmed delivery via tracking. If your package does go missing and is unable to be tracked as delivered, please contact us at (email@example.com) and we will provide next steps.
Elite Shipping Protection
Sometimes, things can happen. Within the Expose your Irregular VIP Membership, we are happy to offer Elite Shipping Protection. Our Expose your Irregular VIP Members avoid the hassle of dealing with the Post Office! :)
If your package goes missing or arrives damaged, Irregular Exposure will file and manage the claim for you. Claims can be entered 20 days from the order ship date. On the 21st day (or next business day), we will file the claim and issue you a store credit. You will then be able to repurchase your item(s) immediately and we will reship your order! No hassle, no problem!
If you are NOT an Expose your Irregular VIP Member and your package goes missing or arrives damaged, we will not issue a store credit until the claim has been processed completely. Claims can take up to 60 days to fully process. If the claim is denied we will not reship the package.
Q: How do I track my order?
A: Once your order ships, an email will be sent to you containing the tracking information. If no tracking number has been sent, your order has not been shipped just yet. Please allow 1-2 business days for your shipment details to update with USPS or DHL.
Q: How do I know if my order has been placed?
A: After you purchase with us, a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete. You will see a page that says “Thank you for your order, here is your order number.” Your email may have filtered into your spam folder. If you need us to resend it, please contact us at (firstname.lastname@example.org) and we’ll be happy to assist you.
Q: I received a wrong or damaged item. How can this be resolved?
A: If you receive a damaged or wrong item, we first want to apologize for this rare occurrence. We can assure you that this matter is a priority that we are happy to resolve. Irregular Exposure must be notified within 14 days of fulfillment date. Any damages or wrong items reported after this grace period will be ineligible for return. Please click here to return the damaged style.
Q: What if my order has not been delivered?
A: You are our priority! Please contact us and we’ll be happy to assist you.
Q: I’ve just placed my order, Can I change or cancel it?
A: We understand that changes happen however, all orders are final sale and we do not offer refunds. For further support or questions, please contact Customer Support at (email@example.com).
Q: I forgot to enter a promotional coupon code at checkout. Can I receive a refund for credit?
A: To receive a promotional discount, all Customers are responsible for entering the promotional code at checkout. No refunds or credits will be applied if a code is not applied at the time of checkout. No exceptions can be made. We thank you for understanding! :)
Q: How can I exchange my order or receive store credit?
A: WE DO NOT DO REFUNDS OR EXCHANGES. WE WILL GLADLY ISSUE YOU STORE CREDIT IN THE FORM OF AN E-GIFT CARD TO THE EMAIL ADDRESS ON FILE. STORE CREDIT CAN BE USED IMMEDIATELY AND EXPIRES 1 YEAR FROM ORIGINAL ORDER DATE.Click here to complete your return.
Please note that unworn items are eligible for store credit within 14 days of fulfillment date. All styles that are within the sale section of our website, and/or state “FINAL SALE” within the title and/or description are not eligible for return. All returned items must be in their original condition, unworn, unwashed, and undamaged. All tags must still be on the garment(s). Tags cannot be damaged nor tampered with whatsoever. Any returned items that appear to have been worn, washed, or damaged in any way will result in ineligibility to receive store credit.
Any worn or damaged items will be returned to sender.
If you receive a damaged or wrong item, we first want to apologize for this rare occurrence. We can assure you that this matter is a priority that we are happy to resolve. Irregular Exposure must be notified within 14 days of fulfillment date. Any damages or wrong items reported after this grace period will be ineligible for return.
Store credits are valid for 1 calendar year from the original purchase date. Store credits will be authorized via an e-gift card that will be emailed to you, once your return is quality controlled and approved. The store credit will only include the cost of the style(s) returned and will exclude all taxes and original shipping costs. The Customer is responsible for all costs associated with returns.
We will update you every step of the way (via email). Please allow 2 business days (from the date of Irregular Exposure receiving your return) for returns to be processed. We will email you when the return is received and within processing.
If a return is rejected, you will be notified via email. You will have 14 days from the rejection date, to either pay for shipping for the item(s) to be returned back to you, or we will dispose of the item(s). It is the Customer's responsibility to assure that the item is within policy. Shipping payment requests will be sent via email.
Irregular Exposure is not responsible for any shipping and handling fees associated with returns whatsoever. The Customer is responsible for all fees associated with the transit of the item(s).
For any questions regarding returns, email firstname.lastname@example.org.
WE HAVE FRAUD CLAIM PROTECTION
Please be aware that all policies are lawful and non-negotiable. All policies are upheld with all of our major credit card processing POS systems. Therefore claims made against Irregular Exposure LLC, would be considered fraudulent and funds will not be returned to the customer under any circumstances. Irregular Exposure LLC will not refund for chargeback claims as this processing is considered illegal. Any company that offers a feasible solution to a customer is within policy to decline chargebacks or fraudulent claims. Irregular Exposure LLC is a legally represented entity in California state.
Q: Have you received my returned items and how long does it take to process?
A: Please allow up to 10 business days (from the day that Irregular Exposure is provided with tracking) for us to receive your return. An email will be sent to you once the store credit/exchange is processed. If you have not received an email within 10 business days of us receiving the package, please contact our customer service team and we will be happy to assist you.
Q: Can I use a gift card online?
A: All major credit cards are accepted. We do also accept Irregular Exposure gift cards! Purchase yours by clicking here.