Sometimes, things can happen. For only a few dollars more, add insurance to your package and avoid the hassle of dealing with the Post Office! :)
If your package goes missing or arrives damaged, Irregular Exposure will file and manage the claim for you. Claims can be entered 20 days from the order ship date. On the 21st day (or next business day), we will file the claim and issue you a store credit. You will then be able to repurchase your item(s) immediately and we will reship your order! No hassle, no problem!
If you do not proceed with Elite Shipping Protection and your package goes missing or arrives damaged, we will not issue a store credit until the claim has been processed completely. Claims can take up to 60 days to fully process. If the claim is denied we will not reship the package.
IMPORTANT: Please also send photos of the damages /wrong order to this email address (firstname.lastname@example.org). We do require photos of the original packaging to confirm if the style(s)were damaged in transit. Without this, we can not approve a damage claim request.